Welcome toVitha Design Studio. We value your privacy, and are also committed to protect the personal information you share with us. This Privacy Policy (the Policy) details how we/our/us at Vitha Design Studio gather, use, disclose the personal information that we receive in order to use our service, website, or communication.

Whenever you visit our website, use our interior design services, or otherwise have any contact with us you accept that you have read, comprehended, and assented to the practices that are outlined in this Policy.

1. ABOUT THIS POLICY

(a) Who We Are

Vitha Design Studio is an interior design and company providing. This Policy is applicable to all users accessing our webpage, requesting our services, or interacting with us in any way.

In case of any questions or other concerns or requests concerning this Policy or your personal data, you can address us at:

Email: vithadesignstudio@gmail.com
Designation: Privacy & Grievance Officer
Business Name:Vitha Design Studio

(b) Scope of Application

This Policy applies to:

• Visitors to our website
• Customers and potential customers.
• Vendors, contractors and service partners.

In this Policy, “you” refers to any individual whose personal data is collected by us through lawful means.

(c) Third-Party Websites

Our website might include links to other sites or platforms run by other parties. These websites are not under our control and we are not liable of their privacy practices. It is advisable that we remind you to carefully read the privacy of any third-party sites you are visiting.

2. PERSONAL DATA WE COLLECT

The following types of personal information may be gathered by us, based on your contact with us:

(a) Information You Provide Directly

• Name, phone number, postal address, email address.
• Location, size, layout and design preferences of the property.
• Budget limit, style preference, and requirements of the project. Site photographs, videos, drawings, floor plans, or reference materials shared for design or execution purposes
• Messages, inquiries, feedback or reviews you provide.

(b) Technical and Usage Information

• IP address, Browser type and version, device, and operating system.
• Data on usage of websites including page views, time spent, clicks and browsing patterns.
• Approximate location data based on your phone or internet connection.

(c) Payment and Transaction Information

Transactions involving payments can be conducted using safe third-party payment gateways or financial service providers. We may collect limited billing or transaction-related info which is needed for invoicing, payment confirmation, or recordkeeping.

We do not intentionally store your sensitive financial information such as debit or credit card numbers on our own servers.

(d) Aggregated or Anonymised Data

Anonymous or aggregated data can be used in analytics, research and business improvement purposes. This information does not identify you personally. 

3. HOW WE COLLECT PERSONAL DATA

We collect you personal info in the following ways:

• Entries made on our website.
• Phone calls, email, WhatsApp, SMS, social media or face-to-face communication.
• There are automated technologies, cookies and analytics tools.
• Service providers including payment processors and marketing platforms that are third party.

4. HOW WE USE YOUR PERSONAL DATA

Your personal data is used to the extent that it is necessary in legitimate business activities which include:

• Answer your questions and give interior design consultation.
• Build and oversee project proposals and service contracts.
• Plan, manage, and execute interior design and related services.
• Coordinate site visits, measurements, installations, deliveries, and project communication.
• Provide updates, confirmations, invoices, and customer support.
• Improve our website, service quality, customer experience, and internal operations.
• Send service-related updates and, where permitted, promotional or marketing communication.
• Comply with legal, regulatory, tax, accounting, and contractual obligations.

We do not sell, rent,trade your personal data to third parties.

5. COMMUNICATION & MARKETING

When you share your contact information, you agree to be contacted byVitha Design Studio through phone, email, SMS, or through WhatsApp, or other relevant communication channels in relation to your enquiry, project, appointment, quotation, service updates, customer support, and, where permitted, promotional communication.

You can choose to opt out of marketing communications any time by communicating with us at:

6. COOKIES AND TRACKING TECHNOLOGIES

Our site utilises cookies and like technologies to:

• Enhance user experience
• Understand website traffic, usage, and performance.
• Remember user preferences and form interactions.
• Support analytics, security, and website optimization.

Cookies can be controlled or disabled by the browser. The act of disabling cookies can interfere with some of the websites.

7. DISCLOSURE OF PERSONAL DATA

We can only disclose your your personal data only where necessary and only with appropriate safeguards, including with:

• Our internal staff and authorized agents.
• Reliable suppliers, contractors, consultants and service partners in the implementation of projects or service provision.
• Providers of IT, website hosting, CRM, analytics, communication, payment and marketing services.
• Legal, regulatory, tax, law enforcement, or government authorities where required by law or lawful request

Such third parties must manage your data in a responsible, safe and in compliance with any privacy and confidentiality requirements.

We can also share limited information where we need to do so to pursue, enforce, or protect legal claims, enforce contractual rights, help to prevent fraud, or safeguard the safety, rights, and property of Vitha Design Studio, our customers, or other people.

8. DATA SECURITY

To ensure that your personal data are not abused, lost, or disclosed to a third party, we take reasonable technical and organisational measures to safeguard it. These could involve access control limitations, passwords, safe systems and operational security that is in accordance with the type of information being gathered.

While we exercise reasonable care to safeguard your information, there is no electronic means of transmission or storage which is totally secure, and we cannot assure total security.

9. DATA RETENTION

We store personal information as long as reasonably required to:

• Fulfil the purposes described in this Policy
• Deliver services and customer service.
• Keep project, billing, warranty, communication and service records.
• Comply with legal, regulatory, tax, accounting, or contractual obligations
• Create, assert or protect legal rights.

10. YOUR RIGHTS

You have the right to:

• Get access to and view your personal information.
• Correct misinformation/ ask to amend information.
• Decline marketing or promotional communication.
• Erase your personal data, but this may be done under legal, contractual, or business conditions.

In order to exercise your rights, please write to us at: vithadesignstudio@gmail.com

11. BUSINESS TRANSFERS

When there is a merger, acquisition, restructuring, or asset sale, your personal information can be included in the business assets and is therefore subject to the data protection laws.

12. CHANGES TO THIS POLICY

We can also revise this Privacy Policy occasionally. Any amendments will be made on our webpage, and the new Policy will become effective as of the date of publication. You should periodically read this page.

13. CONTACT US

Any questions, concerns or complaints about this Privacy Policy or our data practices should be directed to:

Vitha Design Studio
Email: vithadesignstudio@gmail.com